General Information
Support & Resources
Comprehensive support, training, and security features. Get help when you need it with 24/7 resources and WhatsApp support.
Support & Security
Everything you need to use REALTIMME effectively and securely
Secure Access
2-Factor Authentication (2FA) ensures your data is protected with OTP verification
24/7 Resources
Access online documentation, training videos, and FAQs anytime, anywhere
Fast Support
WhatsApp support for quick responses with photos, videos, and screen sharing
Complete Support Resources
Everything you need to succeed with REALTIMME
2 Factor Authentication
User login with id and password. Selected users will be prompt for OTP via email. For privacy and security purpose.
Remote support via Anydesk
We remote access to assists our users to their machine to understand the issue better
Online "How to" documents and FAQs
The latest update of the user guide and training videos are available 24/7. A complete suite of training videos from setup to how-to to reports.
WhatsApp Support @ 8977 8824
Send your photo or videos of your questions or queries to +65 8977 8824. Where users find it a challenge to write emails or explanations is difficult, we reply almost immediately most of the time.
Coming up next.....exciting features for scaling up
Your SP will be able to receive WhatsApp notification of quarterly invoice or statement in pdf format. Management council members will receive WhatsApp notification of bank balances, 10 top SP overdue, over-budgeted expenses.
Coming soon
WhatsApp Support
Get fast, efficient support via WhatsApp. Send photos, videos, or questions and receive almost immediate responses. No waiting on hold, no long email threads.
Available during business hours • Usually respond within minutes
Exciting Features for Scaling Up
See our product roadmap for upcoming enhancements
WhatsApp Notifications for SP
Sub-proprietors will receive WhatsApp notifications of quarterly invoices or statements in PDF format. Convenient and instant delivery.
Council Member Alerts
Management council members will receive WhatsApp notifications of bank balances, top 10 overdue SP accounts, and over-budgeted expenses.
Why WhatsApp Support Instead of Phone?
Phone support was the standard when online chat didn't exist, but it may not be the most efficient way to help you today.
WhatsApp allows us to:
- Exchange links and share log files instantly
- Dive into your account history with screenshots
- Provide support without you sitting on hold
- Keep costs low and pass savings to our users
This efficient model allows us to provide better, faster support at lower cost - benefiting everyone.
Need Help? We're Here for You
Contact our support team via WhatsApp for quick assistance