Automation & Self-Service
WhatsApp Chatbot
We use WhatsApp Chatbot to carry out the following tasks, making property management easier and more efficient for residents and management alike.
What Our WhatsApp Chatbot Can Do
Click the links below for a preview of each feature
Facilities Booking
Residents can book facilities like BBQ pits, function rooms, and common areas directly through WhatsApp.
- 24/7 booking availability
- Instant confirmation
- Automated reminders
- View available slots in real-time
Report an Incident
Quick and easy incident reporting with photo upload capability for maintenance issues, damages, or concerns.
- Attach photos and videos
- Track incident status
- Automatic ticket generation
- Fast response from management
Download Statement of Account
Residents can download their latest statement of accounts instantly without contacting the office.
- Instant PDF download
- Secure access
- Historical statements available
- Dynamic QR code for payments
Submit Application Forms
Submit renovation permits, move-in/out forms, and other applications through the chatbot interface.
- Digital form submission
- Track application status
- Automated approval workflow
- Paperless process
Visitor Registration
Pre-register visitors and contractors for seamless security clearance and access control.
- Pre-approval for visitors
- QR code generation
- Security notification
- Contact tracing ready
How It Works
Simple, automated workflow from start to finish
Resident Initiates
Resident sends a message to your MCST's WhatsApp chatbot number
Chatbot Responds
Automated menu guides them through available services and options
Action Completed
Request is processed, booking confirmed, or information provided instantly
Management Notified
Your team receives notifications for items requiring manual attention
Why Choose WhatsApp Chatbot?
Transform your property management with automation
24/7 Availability
Residents can access services anytime, anywhere without waiting for office hours.
Instant Response
Automated replies and instant confirmations for common requests and bookings.
Reduce Admin Work
Free up your staff from repetitive tasks and phone calls with automation.
Better Engagement
Residents prefer messaging over phone calls - meet them where they are.
Track Everything
All interactions are logged and traceable for better record-keeping.
Cost Effective
Reduce staffing costs while improving service quality and response time.
Seamless Integration with REALTIMME
Powered by AI
- Natural language understanding
- Smart routing and escalation
- Continuous learning and improvement
Secure & Reliable
- End-to-end encryption
- PDPA compliant
- 99.9% uptime guarantee
Ready to Automate Your Property Management?
Get started with WhatsApp Chatbot today and transform how you interact with residents.